FAQ
📌 General
Q: What is Labs Kiddies Haven?
A: Labs Kiddies Haven is your trusted one-stop hub for premium baby, kids, and maternity products. We proudly serve retail buyers, resellers, wholesalers, and distributors across Nigeria and neighboring African countries.
Q: Who can shop with Labs Kiddies Haven?
A: Everyone! Moms, expecting parents, small business owners, resellers, bulk buyers, and distributors are welcome to shop and grow with us.
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📦 Orders & Delivery
Q: How long does delivery take?
A: We process and dispatch orders swiftly within 1–2 working days. Local deliveries typically arrive within 2–5 working days, while international or bulk shipments may vary.
Q: Do you offer same-day delivery?
A: Yes! Same-day delivery is available in select locations — please reach out to our support team to confirm availability.
Q: How much is shipping?
A: Shipping rates depend on your location, weight, and delivery option. You will see exact fees at checkout, and we always strive for affordable, reliable delivery.
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💰 Payments
Q: What payment methods do you accept?
A: We accept secure online payments, direct transfers, cash on delivery (in select locations), and various payment gateways for your convenience.
Q: Can I pay in installments or buy now, pay later?
A: Yes! We offer flexible payment plans and pre-order options for select products. Contact us for details.
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🔄 Returns & Refunds
Q: What is your return policy?
A: We accept returns for eligible items within 3 days of delivery — items must be unused, in original packaging, and in resalable condition.
Q: How do I request a return or exchange?
A: Simply contact our customer care team via WhatsApp or email with your order details. We’ll guide you through a quick and smooth process.
Q: Are refunds available?
A: Refunds are issued for approved returns or cancelled pre-orders under specific conditions. Kindly check our detailed Return & Refund Policy or reach out for support.
🧡 Need More Help?
Still have questions?
Our friendly team is ready to help you 24/7 — chat with us on WhatsApp, send an email, or use our website live chat!